Online Dispute Resolution

The European Union provides an Online Dispute Resolution platform that allows consumers to submit complaints regarding services or purchases.

If you are not satisfied with any fitness, spa, or wellness service provided by Wellness Hub, or with the solution offered to resolve the situation, you may submit your complaint to an official, independent, and impartial dispute resolution body through the European Online Dispute Resolution platform: Online Dispute Resolution.

 

1.How does it work?

An impartial third party helps mediate the dispute and find a fair solution. It is usually faster, less formal, and less expensive than going to court.

 

2. Arbitration Centres in Portugal

Some centres that may assist you include:

For the full list and updated contacts, please visit the Consumer Portal for each location. 

 

3. Our Locations

Porto – A modern fitness and spa centre, featuring state-of-the-art equipment and urban relaxation spaces.

Lisbon – Urban wellness, combining gym facilities, spa experiences, and personalised programmes.

Sesimbra – A unique fitness and wellbeing experience by the sea, perfect for training and relaxation.

Algarve – A luxury wellness and spa destination overlooking the coast, offering complete fitness, relaxation, and rejuvenation programmes.

Each centre provides fitness, spa, and wellness experiences, but if something does not go as expected, there is always a simple way to resolve it online.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at geral@wellnesshub360.com.